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Any Questions?

What type of saunas are onboard?

There are 3 saunas onboard HAVN varying in temperature and city to ocean views. Two have optional water to be added to the rocks, and one is dry. Choose the sauna with the temperature that feels best for you and your body.

Age requirement

You must be at least 19 years of age to access the site. Identification may be required during check-in.

Walk ins

Reservations are highly recommended because we cannot guarantee spots will be available for walk-ins. Our online bookings are available on our website.

Waitlist / cancellation list

At this time, our booking system does not keep a waitlist or cancellation list. We suggest checking the availability on our website often as we do receive cancellations and those spaces will become open online. Our booking system is live online and any open spots will show up immediately.

Punch Codes

Single Entry Passes and Punch Codes are entered in the "Punch Pass Code or Single Entry Pass Code" field in the very first step of the booking process directly below the date and time options (a step before entering your personal details).

Please note that only one Punch Code can be applied per booking. To use multiple Punch Codes at the same time or book more than one guests, you must create individual bookings.

Gift Cards

Digital Gift cards can be purchased online, or Physical Gift Cards can be purchased on site for any denomination.

Gift Card codes are entered in the very last step of the booking process where you enter your payment details.

How is the facility cleaned?

HAVN is cleaned every day by an additional third party, with additional maintenance throughout the day.

Poor weather conditions

The facilities can still be used during the rain and other weather conditions. Rain can add to the experience of the water circuit and the outdoor urban spa. If guests wish to avoid certain weather conditions, there are several covered spaces to relax in, as well as all the saunas are fully enclosed.

As we are a floating facility, we are subject to the weather and wave conditions of Victoria's inner harbour. On occasion, HAVN may need to close the facility on short notice due freezing temperatures or snow. If we must do this, we will notify you by email as soon as possible and provide a full refund to the original method of payment. We apologize in advance for any inconvenience.

Parking

HAVN is located at 920 Wharf Street at Ship Point. There is public pay parking available at Ship Point. The boat is next to the Harbour Air Seaplanes. You can enter the parking lot off Wharf street just past Broughton Street. The entrance to the ship is from a ramp off Ship Point, down to the boat’s dock.

Cancellation Policy

Changes to reservations or cancellations can be made up to 48 hours prior to the booking time for a full refund. Please call or email to cancel your booking. No-shows will be charged the full amount of their booking.

bookings@havnsaunas.com
250 508 0999